IT Support & Website Case Study
Our favourite transformational case study, nationwide haulier Hallam Express in South Yorkshire needed a reliable IT service provider to fix their IT issues and help them grow. As a largely-online business, downtime was affecting their bottom line, so they reached out for support with their IT infrastructure and website.
Hallam Express is part of a haulage network of 130 domestic depot locations and export services to 27 international countries. As the majority of their business comes through online channels like web and email, connectivity is critical.
We stepped in to support with quick and on-demand IT support to address system hiccups. We created a new website with a built-in custom quote generator for fast ordering. We helped them to draft advanced policies & procedures for maximum security. Plus, we carried out on-site SEO for improved organic traffic. Lastly, we advised and aided with new infrastructure, including a new server. Overall, we supported Hallam Express through a digital-first transformation.
With the new measures in place, Hallam Express is poised for further growth and expansion. They’re already enjoying increased inbound inquiries and near-seamless day-to-day online operations. With their new server in place, they’ll be able to handle higher volumes while maintaining their already superb customer service levels.