Virtual Service Desk

Customer enquiring about a Virtual Service Desk

Expert help doesn’t need to be physical. 

Our team of IT experts work remotely to offer you on-demand support and 24/7 vigilance against potential threats. Gain efficiency improvements without increasing headcounts via a Virtual Service Desk.

We all know IT systems are critical to business continuity. Most operations can’t run without support for their IT infrastructure, backup, and without a disaster recovery plan in place. Our virtual service desk provides a complete solution.

IT Assist offers you a ‘set it and forget it’ option for IT support needs. We’ll monitor your systems 24 hours a day to ensure your IT infrastructure is operating at peak performance. We can deploy updates and improvements remotely plus advise you on the best solution to any IT-related questions.

With our Virtual Service Desk solution:

Workstations, networks and servers will be monitored continuously Maintenance and improvements are deployed remotely Risk of downtime and network faults is reduced
Operational efficiency is improved Stakeholders are provided clear reports and analysis

Experts in IT

Most in-house teams have limited experience with different organisations and infrastructure. This is quite limiting since exposure across multiple verticals with hundreds of deployments helps an IT professional grow from the experience. With IT Assist, you benefit from the cumulative experience of all our clients which means your deployment can exceed expectations from day one.

Our experts setting up a Virtual Service Desk
It Assist Virtual Service Desk support team member taking calls

Point of Contact

We know it can be helpful to have someone who knows your business inside and out. We won’t pass you from pillar to post to get solutions to your problem. Our case management systems and excellent record-keeping mean we’ll always know the background. You can even opt for a dedicated resource to project manage and carry out on-site installations.

Storage Guidance

We understand what the reporting is saying. We’ll suggest the best option for your business when it comes to storage.

This could be local hosting, on our UK servers or a virtual option. You can be confident your business continuity is secured.

Monitored Remotely

We are looking after your IT infrastructure 24 hours a day, searching for potential issues and deploying bug fixes as we identify vulnerabilities.

We can track multiple workstations and servers at one time to diagnose any usage challenges in real-time.

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